Privacy Policy

This privacy policy (“Privacy Policy”) discloses our information practices for the Site and subscriber/membership-based services (“Services”) including the type of information being collected, method of such information collection and use of such information. It describes what information The OROH Life (“OROH”), as owner of the platform, may collect from a User (“You”, “Your” or “User(s)”), on or through Our Site (www.theorohlife.com) (“Site”) directly and how We collect, receive, possess, store, deal, handle and protect such information. OROH along with the owner of the Site, GO Brands and Retail LLP and/or its affiliates are collectively referred as (“We”, “Us”, “Our”).

GENERAL TERMS

By accessing or using this Site or the Services, or by otherwise giving Us Your information, You confirm that You have the capacity to enter into a legally binding contract under Indian law, in particular, the Indian Contract Act, 1872, and have read, understood and agreed to the practices and policies outlined in this Privacy Policy and agree to be bound by the Privacy Policy.
You hereby consent to Our collection, use, disclosure, retention and protection of Your information as described in this Privacy Policy. We reserve the right to change, modify, add or delete portions of the terms of this Privacy Policy, at Our sole discretion, at any time, and any continued use of the Site or the Services, following any such amendments to the Privacy Policy, will be deemed as an implicit acceptance of the Privacy Policy in its amended form. You are requested to review the Privacy Policy from time to time to keep yourself updated with any changes; modifications made to the terms hereof.
If You are accessing or using Services on the Site from an overseas location, You do so at Your own risk, and shall be solely liable for compliance with any applicable law.
If You do not agree with any of the terms and conditions of this Privacy Policy, please do not proceed further to use this Site or any Services. This Privacy Policy is subject to change at any time without notice. To make sure You are aware of any changes, please review this policy on this Site periodically.

INFORMATION THAT MAY BE COLLECTED

When You access the Site or use the Service(s), You may provide, or We may collect information that may specifically identify You or any other individual. Given below are the types of information that We may collect:

We receive and store any information You enter on Our Site or provide Us in any other way. When You register/place order on the Site, We collect registration details such as phone number, name, geographical address and email address.
We may also collect information required for providing You Services on the Site including items You place in the cart etc. You can choose not to provide certain information, but then You may consequently not be able to take advantage of many of Our features.
We may also collect payment information such as Your payment card number, expiration date, billing and shipping address and may retain such material for Our records for the duration of You availing the Services or for any such period required or permitted under applicable law. By using the Service, You consent to the recording, storage, and disclosure of such communications You send or receive for these purposes. (“Personal Information”)
Apart from this, our system collects details about your computer system such as your IP address. Please note that Your IP address does not personally identify You.

CONSENT FOR THE PERSONAL INFORMATION

Before submission of Your Personal Information on the Site, You will be asked Your consent to grant OROH, the authority to use such information.

You have the right to revoke Your consent at any time concerning the use of Your Personal Information. However, please note that the withdrawal of Your consent shall have no impact on any actions OROH took prior to the withdrawal. Additionally, if You choose to withdraw Your consent, You will not be able to join the membership or subscribe to the Services provided by OROH. OROH reserves the right to terminate the Service being provided.

PERMISSIBLE AGE

The Services are not intended for Users under the age of 18, unless permitted under applicable law (“Permissible Age”). We do not intentionally market to or knowingly collect any Personal Information from Users under the Permissible Age. If We learn that a person under the Permissible Age has used or accessed the Site or Services, or any personally identifiable information has been collected on the Site from person under the Permissible Age, then We will take the appropriate measure to delete such information. If You are a parent or guardian and discover that Your child under the Permissible Age has obtained an account on or otherwise accessed the Services, then You may alert Us at info@theorohlife.com.

INFORMATION ACQUIRED FROM THIRD PARTIES

We may collect, process and store Your User ID associated with any of Your social media account (such as your facebook account) that You used to sign into the Service or connect with or use with the Services. When You sign in to Your OROH account with Your social media account, or otherwise connect to your social media account with the Services, You consent to Our collecting, receiving, possessing, storing, dealing, handling and using the information that you make available to us through your social media interface, in accordance with the Privacy Policy. This could include, without limitation, any information that You have made public through your social media account, information that the social media service shares with Us or information that is disclosed during the sign-in process. Please check Your social media provider’s privacy policy and help centre in order to gather more information regarding how they share information when You choose to connect Your account.

HOW WILL WE USE THE INFORMATION

We do not allow any unauthorized person or organization to use any information that OROH may collect from You through the Site. OROH uses the information collected from You and about You for a variety of purposes, including:

To proceed and respond to Your queries.
To fulfil any order placed by You and to communicate with You, when necessary.
To contact You about the latest news and offers that We think may interest You, or to let You know in case of any important changes to Our Site, or the terms of use of the Site. If You no longer wish to receive messages of this nature, please contact Us and send an email at info@theorohlife.com. Alternatively, You may unsubscribe by clicking on the option shown at the bottom of the emails You receive.
To contact You about the Site and Site related news and Services available on the Site; monitor and improve the Site; calculate the number of visitors on the Site; update You on all the special offers available on the Site and provide You with a better shopping experience.
To protect Your vital interest or of another natural person, for carrying out the public interest or in the exercise of official authority vested in OROH.
To enhance the functionality and improve the quality of Our Services, and to personalize Your experience while using Our Services. We also use this information to comply with Our legal obligations.
To respond to summons, court orders or other legal process, Your information may be disclosed pursuant to such summons, court order or legal process, which may be without notice to You.
To administer Our Services, diagnose technical problems, provide You with customer support and provide You with policies about Your account.
To send You communications that You have requested or that may be of interest to You by way of emails, or courier, or registered post, or telephone calls, or any other mode of communication.
To enable Us to show You ads that are relevant to You.
To carry out Our obligations and enforce Our rights arising from any contracts entered into between You and Us, including for billing and collection.
To notify You about changes to Our Services.
For any other purpose with Your consent.

WILL WE SHARE YOUR PERSONAL INFORMATION WITH ANYONE ELSE?

Unless expressly mentioned in this Privacy Policy, We will never release Your information to any outside company for mailing or marketing purposes. We may disclose Personal Information that We collect or You provide, as described in this Privacy Policy, in the following ways:

Upon placing an order, some of Your Personal Information will be passed on to the orders who shall need to have access to some Personal Information like courier companies and payment gateway partner. We may have a non-disclosure agreement with this third party. The payment gateways are certified by all the major card issuers to hold details securely.
We may share collective information such as demographics and Site usage statistics with our sponsors, advertisers or other third parties (such third parties do not include OROH’s marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information.
With Our subsidiaries, affiliates, or group entities.
With a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of the OROH assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by OROH about the Users of Our Services are among the assets transferred.
If You interact with social media feature on Our Services or use Your social media credentials to log-in or post content, these features may collect information about Your use of the Services, as well as post information about Your activities on the social media service. Your interaction with social media companies is governed by their privacy policies.
To enforce or apply Our terms and conditions and other agreements, including for billing and collection purposes.
If We believe disclosure is necessary or appropriate to protect the rights, property, or safety of OROH, Our customers or others. This includes exchanging information with government authorities or other companies and organizations, for the purpose of fraud protection and credit risk reduction.
In any other circumstance where We have Your consent.

ACCESSING & CORRECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to accurately record the Personal Information that You provide to Us and any subsequent updates. If required by You in writing, OROH will ensure correction of any of Your inaccurate any personal information or sensitive personal data and information found to be deficient or inaccurate by You. If required by You, OROH will delete the Personal Information provided by You on the Site. Upon deletion of Your information from the Site by OROH, copies of Your information may remain viewable in cached and archived pages or might have been copied or stores by other Users of Our Site.

HOW LONG WILL WE KEEP YOUR INFORMATION?

We will only keep Your Personal Information for as long as necessary and consistent with the purpose for which You have given it to Us. Except where needed to respond to a query from You or fulfil an order. However, if needed by You, We will delete Your Personal Information, recorded by Us, as mentioned in the above paras.

COOKIES POLICY

WHAT ARE COOKIES?

Cookies are small pieces of information saved by Your browser onto Your computer. Cookies are used to record various aspects of your visit and assist OROH to provide you with uninterrupted service. Most browsers/mobile settings allow You to control cookies, including whether or not to accept them and how to remove them. You may set most browsers/mobile application to notify You if You receive a cookie, or You may choose to block cookies with Your browser/mobile applications. OROH does not use cookies to save Personal Information for outside users. By using the Site, You agree to OROH’s use of cookies as described in this Privacy Policy.

HOW DO WE USE COOKIES?

When You place an order on the Site and enter Your name and details, You will become a recognized User, and we will send a cookie to Your computer. A cookie is a small file that may be placed on Your computer’s hard disk for record keeping purposes. Cookies do not contain any information that can personally identify you. They help Us recognize You when You visit the Site and make use of the Services so that the Services can be tailored to Your needs.

By using cookies, We can make Your online experience more efficient. For example, they allow You to store Your chosen items in Your shopping basket, without losing them between visits and to make the checkout process faster.

We will also use cookies for the compilation of certain statistics (which do not identify you personally) relating to the use of the Site. Such information may include the number of visits, average time spent, and other statistics relating to the Site.

You may see OROH advertisements on other websites. For these advertisements, We use software such as Google Adwords, that may send a cookie to Your browser. This software will allow Us to monitor if You see Our advertisements; if You click on them and if You go on to buy from Our Site.

HOW TO DISABLE COOKIES?

It may be possible to disable some (but not all) cookies through Your device or browser settings but doing so may interfere with certain functionality on the Services. Users can usually set their browsers to block all third-party cookies (which are those set by third-party companies collecting information on websites operated by other companies), block all cookies (including first-party cookies such as the one OROH uses to collect search activity information about its Users), or block specific cookies. To modify Your cookie settings, please visit Your browser’s help settings. You will need to opt out on each browser and each device You used to access the Services. Flash cookies operate differently than browser cookies and cannot be removed or blocked via web browser settings. Please note that removing or blocking cookies can impact User experience and parts of this Site may no longer be fully accessible.

The Site contains ‘social buttons’ that enable Users to share or bookmark web pages. These are buttons for third-party social media sites and these sites may log information about Your activities on the internet including on this Site. As with the social buttons, OROH cannot prevent these sites, or external domains from collecting information on Your use of this embedded content. Please review the respective terms of use and privacy policies/statements/notices of these sites, or external domains to understand exactly how they use Your information and to find out how to opt-out from, or delete such information.

FRAUDULENT TRANSACTIONS

OROH reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the Site fraudulently. OROH reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of Our terms and conditions.

CHANGE IN PRIVACY POLICY

OROH reserves the right, in Our discretion to change, modify, add or delete portions of the terms and conditions of this Privacy Policy at any time. Your continued use of Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for updates.

GRIEVANCE/DATA PROTECTION OFFICER

For the purpose of lodging any complaint regarding the Personal Information, you may contact the following grievance/data protection officer:

Arpit Gupta
Khasra No. 550, Artoni,
Agra Mathura Road,
Uttar Pradesh- 282007, India
+91 9720168868
info@theorohlife.com

10:00 AM to 6:00 PM (IST), Mon. to Sat.
(Not available on Sundays and Indian national/ public holidays)